How much do I have to pay in order to make or receive VOIP calls?
Signing up for an account is FREE and you do NOT pay any monthly fee. If you choose a calling plan you will only be charge the fee for the calling plan you choose (If you choose pay-as-you-go you do NOT pay a monthly fee). In order to call any other GismoTel subscriber, you pay absolutely NOTHING. If you decide to use a Softphone which will be running on your desktop or laptop personal computer you can download one for FREE at GismoTel’s web site.

What are my monthly charges?
Signing up for an account is FREE and you do NOT pay any monthly fee. If you choose pay-as-you-go you do NOT pay a monthly fee. If you choose a calling plan you will be charged a flat monthly fee for the GismoTel service or DID number. This fee will be based on the service plan you select.

What happens if I exceed my calling plan minutes?
Some packages have pre-paid minutes included. If you exceed this amount, you will be charged by the minute at a rate specified by the service plan description. Calls made to other GismoTel users are unlimited and do NOT count against your minutes.

How can I get my invoice? Or how can I view my balance?
You can check your current balance of calling and invoices time at any time by logging in to your account.

Can I print out my invoice?
You can print your invoice by logging in to your account.

I travel a lot. Can I use my service when I am on the road?
Your GismoTel account provides you with complete portability. Use a softphone on your laptop to log in and access your service from anywhere in the world. Or, take with you your ATA or IP phone and connect through any broadband connection worldwide. Please remember that the quality of your service may be affected by the quality/bandwidth of the broadband connection you are using. Callers who need to reach you from your local calling area will be making local calls to your GismoTel line even if you are out of town or outside the country.

How fast should the internet connection be?
Basically any internet connection is limited to the maximum capacity that is specified by your service agreement between you and your ISP. Depending the possibilities of your ISP (Internet Service Provider) you can determine the possible solution for your situation considering the next technical specification of a Voice over IP phone call. A VOIP (Voice over Internet protocol or Phone call over Internet) consumes about 2-2.5 kB/s. So ISDN therefore is limited to maximum 3 calls simultaneously. Depending the conditions of your Internet Service Provider regarding your ADSL up and download speed you can have an amount of simultaneous calls. The standard rate is 12 kB/s implying a maximum of 5 concurrent calls Under normal conditions you need also to take you “normal” internet consumption in account when you combine VOIP with normal Internet use in your environment. So on a standard internet ADSL connection we advice like 4 calls for ADSL and maximum 2 calls simultaneously for ISDN. You can have whatever amount of devices connected to your network but you should only use it wisely according the explanation to avoid quality problems. REMEMBER : If your internet connection is also in use for heavy up and downloads of information during your telephone conversation using our system than you can expect quality problems in the audio. Better to avoid heavy down and up loads or if inavoidable than use a separate adsl or internet connection for your phone calls.

Is it possible for anyone who doesn't have a PC to join GismoTel Internet Telephony?
Yes it is. However, you will need to acquire Internet connection. Furthermore, you’ll have to obtain an IP Phone or an Analogue Terminal Adapter for regular phones (ATA). You will then be ready to make or receive calls to or from any other GismoTel subscriber around the globe at no cost. Optionally, you can call any regular telephone line in the world.

What is an Analogue Terminal Adapter (ATA) for regular phones?
VOIP Analogue Terminal Adapters (ATA) are hardware devices that act as a Gateway between analogue devices (regular headphones, cordless phones, or fax machines) and any data network or Internet link, allowing them to place or receive FREE or low cost calls over a private Intranet or the public Internet. ATAs are the most suitable solution for residential users that have limited or no experience in using Desktop PCs. They can be used jointly with a regular cordless phone, offering maximum functionality, sharp quality, and no or limited cost to the end user. ATAs could also be used by small enterprises that would like to implement a low budget solution to integrate Voice and Data services using their existing LAN infrastructure and Internet access.